In an article in the FT (“The Awful Agony of the Misdirected Email”, Pilita Clark, 9 July 2023) it was reported that “Some 40 per cent of US and UK workers recently emailed the wrong person, one poll revealed last year, and a surprising 20 per cent claimed to have lost their job as a result”.

The article is a great, quick read and quite funny. However it underpins something that we at Docsafe have been passionate about for over two decades – that we simply must not send emails that contain personal information, private data or any sensitive content.

If you have documents or information that cannot be shared, Docsafe allows you to send an email purely to notify the recipient that there is a document in the Docsafe portal for their attention. It doesn’t leave the portal unless you choose to download it. You can open it, view it, share it, sign it and store it within Docsafe.

According to new data, nearly a third of businesses have lost a client or customer as a result of sending an email to the wrong person, with less people reporting errors (Tessian Psychology of Human Error Report)

The Tessian Report also reports that 39% of employees have sent  an email with the wrong attachment within the last 12 months (as at 29 March 2022).

With layers and layers of encryption Docasfe is totally secure and not at the mercy of human error. Sending emails to the wrong person can be a thing of the past with more secure protocols and strict guidance on how to communicate. This is particularly important for specific kinds of businesses – legal, financial and medical of course, but it makes sense and is good house-keeping for all organisations. Why risk anything else?

Talk to us if you’d like to know more.

References:

https://www.ft.com/content/06c98b7e-9421-4cc2-b101-e0c0b6487b23

https://www.digit.fyi/third-businesses-losing-customers-missent-emails/